We offer a 2 weeks warranty on all of our bracelets! If your bracelet broke for any reason, please contact us through our contact submission form here. Please be prepared to send us your first and last name, shipping address, order number, and a picture of your damaged bracelet. We ask that you recycle the rest of the bracelet to ensure it doesn't end up in our environment! Both the beads and the cord are made from post-consumer recycled plastic and wood and is 100% recyclable!
If your order is international, many international orders are subject to tariffs/duties to be paid by the customer. Please allow an extra few days for International Shipping as customs paperwork need to be completed and it can take time to process through the international shipping facility. This process may take up to 14-45 business days during certain times of the year. To learn more about shipping, click here.
Yes, if for any reason you wish to return your bracelet within 14 days of receiving it, you may return it for a full refund! All postage for returned items must be paid for by the customer. In order to get your bracelet(s) returned or exchanged within the 14-day grace period, please send the bracelet(s) to: Karolis Seduikis, Joneliskio str. 39, LT-28132 Lithuania *Please DO NOT send the item in a letter envelope because it will be processed through an automated machine which ruins the item during the return. It must be shipped as a parcel and not a letter.* Please provide the following information in your package as well: - Your full name and address - Your order number - Your reason for this return or exchange - Any other comments or suggestions for the 4 Trees Team Please note that the customer is responsible for any additional shipping cost for any return or exchange.